Care4wear is a retail brand of Manju Cleaners.

Trade name: Manju Cleaners

Address: Shop no 6, Building no 3, Jay Rajendra Park, Station Road, Goregaon West

GSTIN: 27AAAPM8007B1Z6

1. Proof of Delivery
   • Customers must present the original bill or challan copy at the time of delivery of processed articles.
   • If the original bill or challan is lost, delivery will only be made after verifying the owner’s credentials.
2. Express Service
   • Express/Urgent delivery of articles will be charged at 50% extra over the regular tariff.
3. Inspection at Delivery
   • Customers are requested to examine their articles at the time of delivery. Care4Wear will not be responsible for any damages reported after delivery.
4. Service Quality Concerns
   • If not satisfied with the quality of service, customers must contact the store or the company within 24 hours for resolution.
5. Fabric & Garment Limitations
   • Manju Cleaners is not responsible for:
     • Colour fastness, colour bleeding or running, and shrinkage.
     • Damages to embellishments, embroidery, or delicate work during processing.
     • Articles that cannot withstand normal cleaning or dry-cleaning processes.
     • Damages arising from defective manufacturing, ageing, adulteration, wear & tear, or exposure to the environment.
6. Stain Removal
   • While we make our best efforts to remove stains and marks, 100% removal cannot be guaranteed. No claims or charge deductions will be entertained for residual stains.
7. No Claim Policy
   • All articles are accepted at the customer’s own risk. Care4Wear shall not be held liable for any damage arising from inherent weaknesses or defects in garments.
8. Ornaments & Accessories
   • Manju Cleaners is not responsible for any damage to jewellery fittings, beads, sequins, buttons, or similar accessories on garments.
9. Force Majeure & Timelines
   • While we aim for timely pick-up and delivery, delays may occur due to circumstances beyond our control. In such cases, no compensation, refund, or reduction of charges will apply.
10. Uncollected Garments
    • Manju Cleaners will not be responsible for garments left beyond three (3) weeks from the scheduled delivery date.
11. Loss or Damage Beyond Control
    • We accept no liability for loss or damage due to fire, burglary, or other incidents beyond our control.
12. Valuables
    • We are not responsible for valuables, cash, or items left in pockets or garments that are lost, damaged, or mutilated during processing.
13. Special & Designer Wear
    • Tariff for designer wear, high-end fabrics, or complex garments will be decided case by case after expert examination. Pricing will be communicated directly at the store.
14. Compensation Policy
    • In the rare event of damage not covered under the above clauses, compensation will be limited to five times the processing charges of the article or ₹5,000, whichever is lower.
15. Dispute Resolution & Jurisdiction
    • All disputes shall first be referred to arbitration by the Drycleaners & Launderers Association of India (DLAI), and their decision shall be binding on both parties.
    • Subject to arbitration, all disputes are under the jurisdiction of courts in Mumbai only.
16. Policy Updates
    • Manju Cleaners reserves the right to modify these Terms & Conditions at any time without prior notice.